Frequently Asked Questions

Who can get Meals on Wheels?

If someone is frail, aged (over 65 or 50 for Aboriginal; or Torres Strait Islander) or has a permanent disability or is a carer, they are eligible to receive Meals on Wheels.

Do you have to be referred by your Doctor?

No, a person may request Meals on Wheels for themselves. Or, a friend, family member, doctor, community or health worker can make a request on behalf of yourself.

How do I apply to get Meals on Wheels?

If you are frail aged : To apply to receive Meals on Wheels you need to phone the My Aged Care on 1800 200 422 (Alternately, you can phone us directly on 4957 7097). They will take all the details over the phone and refer you to your local branch. The Coordinator from that branch will then contact you to get the service organised.
If you have a Disability: To apply to receive Meals on Wheels you need to phone the National Disability Insurance Scheme on 1800 800 110. They will assess your eligibility and refer you to your local branch.

How long does it take to get the service?

It should only take a couple of days between phoning My Aged Care and receiving your first meal.

What type of things can I get?

We have both a fresh and a frozen range of food and you can choose from :-

  • Soups
  • Breakfasts
  • Snacks
  • Light Lunches
  • Mini Meals
  • Main Meals
  • Dessert

Can I get a choice of meal?

Yes, each day in the fresh range there are breakfast, snack & lunch options, 4 main meals and 3 desserts to choose from and in the frozen range you can choose from anything in this menu.

Where do Meals on Wheels get their meals from?

All the meal items are sourced from Australia. Our fresh meals come from our Catering Centre at Tighes Hill. The frozen range comes from 7 different caterers. 

I'm on a special diet, can I get the meals I need?

Every effort is made to cater for particular dietary needs including people with diabetes, gluten intolerances, and people with chewing / swallowing difficulties. However, due to the large number of meals we supply we cannot cater to likes and dislikes.

When do the meals arrive?

Volunteers deliver the meals on Monday, Wednesday and Friday mornings. You can order extra meals for the other days e.g. on Monday you can get extra meals to cover you for Tuesday.

Are meals supplied hot?

No. Our fresh meals are delivered chilled.

Can I get meals on the weekend or on public holidays?

Yes. Delivery days are Monday, Wednesday and Friday. We supply frozen meals for weekends and public holidays.

Does it cost anything?

Yes, the person is asked to pay for the cost of the meal. You can see the cost of each item on our website.

How do I pay for the meals?

Meals are to be paid for on FRIDAY of each week or can be on a monthly account. Our volunteer drivers will collect your money and give you a receipt.