Newcastle Meals on Wheels has had a place in the hearts and homes of Novocastrians for the past 60 years.
For us it all began here in Newcastle in 1963…. Reverend Donald Bailey introduced the service by starting a caring group known as the Newcastle Meals on Wheels Fellowship which began deliveries to seven elderly people.
Since then every Monday, Wednesday and Friday for the past 58 years, a friendly smile, a chat about the weather, a nutritious meal and the knowledge that someone will drop by to say hello has changed the lives of many Novocastrians. And we are proud to be continuing their legacy.
Newcastle Meals on Wheels has come a long way since those humble beginnings in Brown Street Congregational Church, Newcastle and we now boast a state of the art Catering Centre, ten Meals on Wheels branches, a Social Support program and a Distribution Centre that provides meals to services throughout the Hunter region.
We are proudly the largest Meals on Wheels service in NSW – catering to over 1000 clients from our 9 branches
Our Mission:
More Than Just a Meal
To be a trusted service in the community that supports independence and quality of life.
We lead the way in supporting and nourishing mind, body and soul through community partnerships.
CORE ORGANISATIONAL VALUES:
CONNECTION– Together feels better! Through personal connections and innovation, we care for our communities
COMPASSION– Drives our commitment to serving others with care, empathy, respect and dignity.
CONTRIBUTION– We collaborate to make a difference to individuals and build strong communities.
Five Strategic Imperatives
BUILDING PARTNERSHIPS
We will actively grow alliances and collaborate with partners to leverage opportunities. This will enable us to better support the community
PROVIDING AN EXCEPTIONAL CUSTOMER EXPERIENCE
We will make it easy to be part of our service, ensuring our clients are the heart of all we do. We are committed to delivering an innovative quality service through compassion and dignity.
DIVERSIFYING OUR REVENUE
To ensure financially sustainability, we will explore alternate revenue streams, that diversify our financial stability and ensure our viability into the future.
INNOVATE THROUGH TECHNOLOGY
We will simplify and automate our systems and processes through effective application of new and existing technology. We will be leaders in adapting to the evolving sector.
INVESTING IN WELLBEING
We will promote safe and supportive workplace for staff and volunteers. We will foster a culture built on teamwork, integrity and mutual respect.
Our Philosophy:
NMoW believes in;
The right of people to make choices in their own lives
The right of people to dignity, respect, privacy and confidentiality
The right of people to be valued as individuals
The right of people to access services on a non-discriminatory basis
The right of people of the community to accountable and responsive services.
Newcastle Meals on Wheels values diversity. We respect all cultures and individual choices in lifestyle and spirituality. Your health and wellbeing is our priority and you have the right to be treated with respect, fairness and without discrimination by our staff and volunteers.
Why Choose Newcastle
Meals on Wheels?
Newcastle Meals on Wheels is not just about delivering nutritious meals and giving you access to a wide range of quality social services…
We enable frail older people and younger people with disabilities and their carers to remain in their own homes and enjoy a level of independence and style of living to suit their individual needs.
While aged care or other support may be needed later, Meals on Wheels provides a way for people to stay in the comfort of a familiar home environment for as long as possible.
We welcome you into a friendly and caring community filled with dedicated staff and volunteers, and provide you with the opportunity to meet people who share an interest in maintaining an independent and social lifestyle.