Feedback & Complaints
Newcastle Meals on Wheels is committed to continual quality improvement. We are always looking for ways to improve our service and welcome any feedback- positive or negative, in order to assist. You have the right to make a complaint about any aspect of the care an services you receive from us without the fear of retribution.
If you have any comments, complaints, feedback or suggestions to improve our service- please speak to your Branch Coordinator. If you are not satisfied with the Coordinator’s response or unable to provide feedback to the Coordinator- please contact head office on 49577097 or 3/6 Revelation Close Tighes Hill 2297 to speak to Branch & Service Manager Shane or General Manager Damien.
If you are still not satisfied with the response, you have the right to contact the following, You can complain anonymously, confidentially or openly:
Aged Care Complaints Scheme: 1800 951822 agedcarecomplaints.govspace.gov.au
ElderAbuse: 1800 628221
Under 65 (or under 50 for Aboriginal or Torres Strait Island People) and have a disability. Contact either the:
NDIS: 1800 035 544 https://www.ndiscommission.gov.au/about/complaints